Shipping & Returns

Returns Policy

Standard Returns | Company Policy

The Stick has a 90-day warranty against breakage or manufacturing defects
and a 30-day unconditional money back guarantee.

Returns

Email cs@intracell.net and obtain your Return Authorization Number.

Be sure to include the assigned RA # to the outside of the box.

Affix your own label directly over the original shipping label.

Ship the package back using the carrier of your choice. Please insure your package in case of loss or damage.

Please note: We encourage you to protect yourself from loss or theft by insuring the return shipment. Please save the receipt until you receive your refund or exchange. We regret that we will not be able to issue a credit or refund for any items that are damaged or lost in shipping.

Follow the Instructions Below

Return with a legible copy of your proof of purchase and include the assigned RA number and contact phone number. If your form of payment was credit card, the refund will be submitted to your credit card company the day we process your return. It may take up to two billing cycles for the credit to appear on your monthly statement. RPI of Atlanta will issue a refund check for items purchased by personal check, money order, or cashier's check the day we process your return.

PLEASE KEEP A RECORD OF YOUR PURCHASE

HOW TO PACK AN ITEM FOR RETURN - To ensure your package arrives to us safely and undamaged, please pack the item in the original packaging. Damaged items are not refundable.

HOW TO RETURN A GIFT - Please include a legible copy of the packing slip and follow above steps.

If you have any questions, please contact us.

Shipping

FREE SHIPPING!

TheStick.biz offers free shipping to the lower 48 states. All orders in the continental US ship via UPS ground service. Please call us for expedited shipping fees.

Orders for Alaska and Hawaii – call us for a quote or to purchase The Stick at a location near you.
Please contact us if you have any questions concerning our shipping fees and policy.

International orders - Please submit form here for shipping rates or email orders@thestick.biz

All U.S. Active Military Personnel Receive Free Shipping

Thank you very much for your service! Shipping fees are waived for all branches of the US Armed Forces. You must provide your rank, station and pertinent information . We will ship to APO, FPO address, if desired.

MILITARY FREE SHIPPING PROCEDURES: Please contact us to provide us with your Rank, Duty Station and Unit. We will confirm your information and subsequently email the free shipping procedures to you.